What is iMind?
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iMind is a service program that provides
proactive support with reactive care. If you were to
weigh out the amount of time spent on a single system
for a year, 75% of the time would be in proactive work
there by lowering the overall amount of time it takes
for reactive care.
[-] How does iMind work?
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Intelimind uses software to monitor you network
system 7x24. By monitoring your systems, we can see a
problem trending before it happens. For instance,
Windows systems rely heavily upon the swap file on the
hard drive. When the hard drive becomes full, the system
runs slower. By monitoring the hard drive size we can
predict when the system will be full and clean or
replace the hard drive before it happens.
The other way we proactively protect your network is by
patching your systems on a regular basis. We do this by
way of a patch management system that we connect to your
network and apply patches as needed.
For reactive care, we have designed our own software
that allows us to quickly and efficiently handle all
your needs. Some of our plans even provided 24x7
coverage. And as will all our plans the reactive care is
unlimited.
[-] What is the main differences in Lite, Pro and Enterprise?
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Lite is Monday to Friday during business hours. On site support is
extra.
Pro is 24x7 Support. On site support is extra
Enterprise is
24x7 support with on site support included.
[-] What if I need help outside of plan?
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Support outside the plan is build at a reduced
hourly rate.
[-] Can I switch levels of support during the contract?
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During the period that a device is supported, you
can switch to any of the plans. There may be a cost for
moving due to software licensing.
[-] What is assurance?
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Assurance is support coupled with a new system
over 3 years. So you have one monthly payment that
covers both machine and supports costs. Think, 3 years
and your never have to worry about your IT costs.
[-] What is MAS?
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MAS is a joint effort between Intelimind and
3AMI. 3AMI is the developers of MAS that tracks
everything a user does on their PC. Never worry about
someone stealing your data. You can track and warn
administrator immediately when a user is not
appropriately using their pc. Intelimind will use this
software on your behalf and provide daily and weekly
reports of users’ activity. We also will keep watch over
your important data.
[-] What if I need a project done?
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We will work with your to budget, plan and
implement a project. We will also provide a reduced rate
or a fixed bid on the project to help keep your costs
low.
[-] What is ITO?
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ITO stands for Infrastructure Technology
Overview. This is the program that helps manage your
routers, firewalls, phone systems etc.
